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In jurisdictions where digital services have been successfully delivered and benchmarked, it has been found that online channels account for 85% and up to 100% of all transactions within 12 to 18 months of launch.

For Councils to keep pace with the changing customer expectations and to maintain a reputation for customer service excellence, they need to ensure their digital channels are more responsive, personable, seamless and accessible to a wider range of customers that increasingly expect to be able to do business with the Council from anywhere, anytime and on any device. 

A scalable solution designed using Microsoft Dynamics 365 for Councils. Access to services via the web and request forms designed for any device with Geo location and auto population of forms for authenticated web users. Here is a sample of the digital platform.